1. Introduction to Our Practices

Mainergy Limited, as leading provider of electrical solutions and services, acknowledges the importance of privacy and is committed to complying with New Zealand's Privacy Act 2020. We are an "agency" in relation to your personal information and, where applicable, a "data controller" for processing your personal information.

2. Our Commitment to Privacy

Privacy and confidentiality are at the core of our business. We pledge to protect your personal data through transparent data collection, usage, and safeguarding practices. Regular updates to our policy will be communicated to ensure you are always informed of how we handle your personal information.

3. Collection of Personal Information

Our interactions with you, through our website, direct communications, or during service provision, necessitate the collection of personal information. This may include, but is not limited to:
● Personal identification and contact details (name, email address, physical and postal address, phone number)
● User account data (username, passwords for authentication, account numbers)
● Transaction details (quotes, orders, purchases, payments)
● Communications with our team (feedback, product reviews, service inquiries)

4. Use of Your Information

● Provide and improve our services and operations
● Process transactions and manage your account
● Deliver personalized marketing and service offers
● Conduct surveys and gather feedback to enhance our offerings
● Fulfill legal and regulatory obligations

5. Disclosure of Information

Your personal information may be disclosed to:
● Third-party service providers (payment processors, delivery partners, data analytics providers)
● Banks and financial institutions for payment processing
● Government regulators or law enforcement, as required by law
● Other companies within the Mainergy Group and trusted business partners.

6. Digital Interaction and Consent

By using our website and digital services, you consent to our privacy practices, including the use of cookies for personalized experiences. You have the option to manage your preferences and opt out of non-essential cookies. Please click here for our full cookie policy. .

7. Security Measures

We implement robust security measures to protect against unauthorized access or misuse of your personal information. Our data storage and processing protocols ensure that your data is handled securely, employing encryption, firewalls, and secure cloud-based storage solutions.

8. International Data Transfers

Given our global operations, we may transfer personal information across borders, ensuring compliance with international privacy standards and employing reputable providers to safeguard your data.

9. Your Privacy Rights

You have rights to access, correct, and control your personal information, including:
● The right to request access to and correction of your personal data
● The right to object to certain uses of your information
● The right to withdraw consent for future processing of your personal information
● Requests related to your privacy rights can be directed to our privacy officer at support@mainergy.co.nz.

10. Storing and Retaining Your Data

We retain personal information as long as necessary for the purposes for which it was collected or as required by law. Upon expiry of the necessary retention period, we will securely destroy your personal information.

11. Updates to Our Privacy Policy

This policy may be updated to reflect changes in our practices or legal obligations. We will notify you of any significant changes and publish the updated policy on our website.

12. Contacting Us

For any inquiries, feedback, or concerns about our privacy practices, please contact our privacy officer at support@mainergy.co.nz. If you believe your privacy rights have been breached, you have the right to lodge a complaint with the New Zealand Privacy Commissioner at www.privacy.org.nz.

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